← Back to work
WEB APP · 2024
FlowDesk
An ops dashboard people actually open in the morning.
We replaced a spreadsheet-and-email workflow with a single tool the entire dispatch floor now runs on.
Client
Confidential — logistics, EU
Year
2024
Duration
5 months
Our role
Design, frontend, backend, infra
FlowDesk
THE CHALLENGE
Dispatchers were juggling six tabs, two CRMs, and a shared inbox. Errors compounded across shifts and nobody trusted the numbers on the wall display.
OUR APPROACH
- 01Shadowed dispatchers for a week before writing a line of code.
- 02Built a real-time shipment table with optimistic updates and conflict resolution.
- 03Migrated three legacy data sources behind a single read API.
- 04Shipped weekly behind a feature flag so the floor could opt-in team by team.
WHAT HAPPENED
By month four the spreadsheet was gone. Average time to resolve a stuck shipment dropped from 38 minutes to under 9. The night shift now closes their day in one tool.
- Faster issue resolution
- 76%
- Daily active users
- 240+
- Tabs replaced
- 6 → 1
BUILT WITH
ReactTypeScriptNode.jsPostgreSQLRedisAWS
GALLERY