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Healthtech · WEB APP · 2025
CareCast
Fewer no-shows, shorter waits, calmer front desks.
One platform for scheduling, intake, and video visits across thirty clinics that used to run on phones and fax.
Client
Multi-site outpatient network
Year
2025
Duration
6 months
Our role
Product, design, full stack, HIPAA infra
THE CHALLENGE
Each clinic booked appointments differently, intake was paper, and no-show rates ran high because reminders were manual. Patients waited on hold; staff burned out.
OUR APPROACH
- 01Unified scheduling into a single availability model with rules per clinic and provider.
- 02Moved intake online with a mobile-first form patients finish before they arrive.
- 03Built HIPAA-compliant video visits and an automated reminder cascade over SMS and email.
WHAT HAPPENED
No-show rate fell by nearly half, front-desk call volume dropped sharply, and roughly a third of visits now happen over video without a waiting-room seat.
- No-show reduction
- 47%
- Visits now virtual
- 31%
- Front-desk calls
- -38%
BUILT WITH
Next.jsTypeScriptPostgreSQLWebRTCAWS
IMPACT REPORT
What changed across thirty clinics
Measured over the first two quarters after network-wide rollout.
-47%
18% → 9.5%No-show rate
31%
from 0Visits virtual
-38%
Front-desk calls
82%
of patientsIntake done ahead
No-show rate after rollout
How visits happen now
Front-desk calls per clinic per day
GALLERY
